Important Information

Terms and Conditions:

Please read carefully, as by confirming a booking with Dream Reflection it means that you have read and agree with the terms & conditions herein

 

TRIAL:

  • trials are highly recommended prior to the wedding day, so that we can play around with a few different looks to ensure that the end result is one that you love and completely suits!
  • trials are done in Forest Lodge 2037
  • mobile service can be arranged at an additional fee
  • day time is preferred due to the best and most natural light
  • weekday bookings are ideal (due to weddings taking up most weekend appointments)
  • weekend bookings are subject to availability (enquire within)
  • cash payment ONLY
  • please wash your hair the night before and leave to dry naturally with no product, so that we can see the natural life of your hair
  • freshly cleansed face is ideal (do not apply any heavy moisturisers or eye creams)
  • researched reference imagery of hair and makeup that inspire you and your style can be brought along to the trial to assist with the right direction and understanding of your ideas
  • makeup and hair trials take approx. 3hrs, any over time will incur an additional charge
  • makeup or hair ONLY trials take approx. 1.5hrs, any over time will incur an additional charge
  • under no circumstance will the $ amount be refunded after the trial has been done
  • the trial is a pre-wedding separate service, the $ amount does not come off the balance of the wedding day booking
  • no discounts are offered for trials

 

BOOKING DEPOSIT:

  • 40% of the total booking $ amount is required to secure the date of the booking
  • the booking is not confirmed until the 40% deposit has been received
  • deposits are completely non-refundable and non-transferable (eg. If your wedding date changes, the deposit cannot be used to secure the new date)
  • internet bank transfer for this is preferred
  • once the deposit has been received, your booking/date is locked in

 

ITEMS REQUIRED PRIOR TO WEDDING DAY/BOOKING:

  • Bridal party will require touch up products to maintain the hair and makeup look throughout the day
  • touch up products such as: compressed translucent powder with puff/sponge, lip liner, lipstick, lipgloss, blush, bobby pins and a small can of hairspray
  • we do not provide these products, but can definitely advise on the best suppliers to get them from
  • we do not provide hair extensions, but if they have been discussed at the trial as an option for you we are happy to put them in on the wedding day (and can certainly point you to the best suppliers!)
  • we are more than happy to attach hair accessories to your style, but unfortunately do not supply them
  • if hair padding is required for your upstyle, we can source this for you and the cost will be added to your balance (with your approval of course)

 

Mobile touch up service or full day coverage is available on request

 

ON THE WEDDING DAY!

  • price includes false lash application, the styles are subject to change due to stock depending on our supplier
  • there is no discount if false lashes are not applied
  • travel within 20km of Forest Lodge is included, anything over this will incur a travel fee
  • if the travel time is more than 3 hours drive each way, overnight accommodation may be a required. The cost of accommodation is to be covered by the client
  • international bookings require that flights/insurance and accommodation to be paid for in full by the client
  • the number of hair and makeup artists working on your day will depend on the size of the Bridal party/booking and what time you need to be ready by
  • the time that our team arrives to you will depend on what time you need to be ready by, so if you need to be ready early-be prepared to get up early! We know exactly how long we need to do our job, so please trust in our judgment and do not cut our time short with you
  • if you are not getting us to make up the entire Bridal party, please do not ask to use our products/equipment for those getting themselves ready
  • a large table, chairs and power point are required to set up on (good lighting would be a bonus!)
  • please advise on parking instructions for location
  • if parking is not free on site, then the parking fee is to be covered by the client (eg. Hotel car parks/metered parking etc)

 

PAYMENT:

  • full payment of the balance of the booking is to be made via internet bank transfer no later than 3 days prior to the wedding
  • cash on the day is accepted
  • unfortunately cheque or credit card payments are not available
  • late payments will incur a late fee

 

SURCHARGES:

**Bookings on public holidays are subject to an additional surcharge**

 

 

OHS:

  • if you have any medical conditions, sensitivities or allergies of any kind, please state before service
  • the assigned make-up artist and/or hair stylist cannot be held liable for any losses that are incurred due to the client’s failure to inform them of any known condition
  • you agree that we are not liable for, & will indemnify us from any & all claims, liabilities, costs, loss, & causes of action relating to personal injury or death arising directly or indirectly as a result of your failure to disclose pertinent information relating to medical or other conditions

 

CANCELLATION POLICY

Please make note of the following important CANCELLATION POLICY on booking Dream Reflection hair and makeup artists. It is the responsibility of the client who books to understand, agree and be responsible for all booking conditions, including all payments are made by specified dates.

In order to ensure that potential/other clients of Dream Reflection are not compromised by any current/booked client’s indecision, any cancellation of a booking by you will incur the following fees:

• Up to 3 months prior to the date – None

• 3 months – 2 weeks prior to the date – 50% of the booked amount quoted on your booking confirmation email.

• 2 weeks prior to the day and under – 100% of the booked amount quoted on your booking confirmation email.

 

You are solely responsible for ensuring that Dream Reflection receives your written rescheduling/cancellation. Any rescheduling/cancellation will only affect your receipt of a confirmation email/letter from Dream Reflection acknowledging receipt of your written rescheduling/cancellation.

 

 

 

**These Terms & Conditions may be updated at any time**